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Learn about the default notifications for the request originators and how to create your own notifications to track incident processes.
Incident processing
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This section focuses on the incident state model, and how incidents are processed by the agents. Figure out how to create incident announcements, tasks, and relationships between incidents and other elements such as problems, inquiriesuser queries, change requests, etcand other. In addition, learn about creating and applying the standard solutions and workarounds to incidents.
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