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In the The SimpleOne out-of-the-box solution there are no does not include incident categories or subcategories. You can create it depending on your needs. To create categories or subcategories, use them, using columns of the Choice type. It allows adding type Choice, which allows to add options to classify incidents and distinguish them. 

Tip

Role required: admin.

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This article contains the following sections:

Add a category or subcategory

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To add anincidentcategory or subcategory, please complete the following steps below:

  1. Navigate to System Definition → All Columns.
  2. Click New and fill in the formfields.
  3. Click Save or Save and Exit to apply the changes. For more information, refer to the Choice fields article.

Column form fields

FieldMandatoryDescription
TableYThe table where the category will be stored.
Please select
Select Incidents.
Column TypeY
A
Specify a column type
for
of the category.
Use the Choice option
The column type specifies the type of the data stored. Select Choice.
TitleYSpecify the category name
, the one that will
to be displayed on the form. You can use Latin and Cyrillic letters, [0..9] numbers, and the underscore symbol ( _ ).
Column NameY
A system
System column name. This field is populated automatically when you fill in the Title field. 
CommentsNAdd comments for the category.
ActiveNSelect this checkbox to activate or deactivate the column.
Read OnlyNSelect this checkbox to make the field read-only
MandatoryNSelect this checkbox to make the field mandatory.
UniqueNWhen selected, there is no way to add a record with a value of this field, if a record with the same value already exists.
Full Text SearchN

Select this checkbox to make it possible to perform a Global Search against the current column.

Display by RefN

When a record references another record and the table or column containing this record has the attribute Display by Ref equal to true, the column value will be displayed.

By default, this attribute is set to true for the sys_id column (this column contains unique IDs).

If a table contains a field that has Display by Ref set to true, the value of this field will be displayed when referencing this table in the Reference field.

Type Specification tab
Choice TableNSpecify a reference to a table.
Choice Type Y

Define whether the option "None" is applicable

for

to the field. Available options:

  • Dropdown with --None--
  • Dropdown without --None-- (specify a default value)
. 

If the Dropdown without --None-- is chosen, the Default Value tab becomes mandatory.

Extra AttributesN

Enter the below text to apply the radio buttons style to the choice field:


choice_decorator=radio

Default Value tab
Use Dynamic DefaultNSelect the checkbox if you want to generate the default value dynamically.
Dynamic DefaultY

This field appears only when the Use Dynamic Default attribute is set totrue.

Click the magnifier icon Image Added and select the script from the Dynamic Default Values (sys_default_value_dynamic) dictionary, so its execution results are automatically calculated and entered into this field. This value will be the default value for the column specified.

  • The script must preliminarily be created in the Dynamic Default Values (sys_default_value_dynamic) dictionary; otherwise, you will not be able to choose it.
  • You can choose only active scripts (the Active attribute is selected).
Default ValueNSpecify a default value that will be populated automatically to the field when a new record is created. 

To create choice options, please perform complete the steps below:

  1. Navigate to the choice column for which you need to create a set of options.
  2. Scroll down to the Related Lists area and click on the select the Choice tab.
  3. Click New , and fill in the fields.
  4. Click Save or Save and Exit to to apply the changes.

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Delete a category or subcategory

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To delete an incident category or subcategory column and choice options,  please complete the following steps below:

  1. Navigate to the System Definition → All Columns.
  2. Click the magnifier icon to filter the incident table columns. 
  3. Find the category or subcategory column you want to delete. Click on Select the checkbox icon icon on the left
    Image Removed.
  4. Click Delete at the top of the page to delete the category or subcategory.

To delete certain choice options, please complete the steps below:

  1. Navigate to the choice column for from which you need to delete options.
  2. Scroll down to the Related Lists area and click on the select the Choice tab.
  3. Select Choose items you need want to delete by clicking on the selecting the checkbox icon on the left.
  4. Click Delete at the top of the Choice tab.

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