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Start setting up your system: Learn how to add employees, departments, teams (user groups), knowledge base articles, service catalog as well as configure email processing and notifications. While this article contains primary steps for setting up a your system, more in-depth information is provided in the next articles.
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By managing incidents, you can control the quality of services, contribute to service optimization, and lower the impact that incidents may cause on the business services. From this article, you will learn about the SimpleOne out-of-the-box incidents and how to configure them to fit your needs.
Change Enablement
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Manage change requests to optimize the services and business processes. Learn how to process changes in the system using the out-of-the-box SimpleOne incidents.
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Configure the set of services according to your business needs. From this article, you will learn about the SMDB structure, configuration items, and more.
Monitoring and Event Management
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Control how tasks are processed in the system using the event engines. From this article, you will learn how to configure the Debounce and Event Correlation engines.
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The Service Catalog Management (SCM) is a key process for providing relevant and accurate information regarding services. From this article, you will learn about the Service Portfolio repository used as a the services storage.
Service Level Management
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The Service Level Management (SLM) provides ways to control and improve services with the help of the Service Level Agreements (SLA) tool. From this article, you will learn how to configure and manages manage SLAs. <REVISIT>
Knowledge Management
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