The SimpleOne Service Management solution, also known as ITSM, provides ways to automate routine processes, minimize the chances of delivering low-quality services, significantly reduce the number of human-made mistakes, boost the task processing, and provide the knowledge base for both end-users and agents.
This section of the SimpleOne documentation provides instructions for configuring and using the ITSM solution, which includes setting up your services, business processes, knowledge base, and managing them efficiently.
The SimpleOne Service Management Help is divided into the following articles describing how to work with such ITSM entities as user queries, incidents, change requests, service requests, problems, and other.
Purpose
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Getting Started
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Start setting up your system: Learn how to add employees, departments, teams (user groups), knowledge base articles, service catalog as well as configure email processing and notifications. While this article contains primary steps for setting up a system, more in-depth information is provided in the next articles.
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