The SimpleOne Service Management solution, also known as ITSM, provides ways to automate routine processes, lower minimize the chances of delivering low-quality services of inappropriate quality, minimize significantly reduce the factor number of human-made mistakes, boost the task processing, and provide the knowledge base for both end-users and agents.
SimpleOne Service Management articles deliver guidance This section of the SimpleOne documentation provides instructions for configuring and using your SimpleOne solution. Set the ITSM solution, which includes setting up your services, business processes, knowledge base, and manage managing them efficiently.
In The SimpleOne Service Management Help is divided into the following articles , you will find guidance to the describing how to work with such ITSM entities such as inquiriesuser queries, incidents, change requests, service requests, problems, etc. Data management includes configuration and knowledge management.and other.
Purpose
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Quick Start Guide
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Start setting up your system with this article. Here, you will learn : Learn how to implement add employees, departments, teams (user groups), knowledge base articles, service catalog , as well as configure email processing and notifications. The article is useful for primary building. You will find While this article contains primary steps for setting up a system, more in-depth information is provided in the proceeding next articles.
User Query Management
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Manage user inquiriesqueries: set Set up a way of to establish communication between the end-user and the service desk department. This is an efficient way to level up relationships useful for improving the quality of interaction with users via the Self-Service Portal.
Incident Management
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Incidents help to handle By managing incidents, you can control the quality of services, contribute to service optimization, and lower the impact that incidents impact may cause on the business services. In From this article, you will learn about the SimpleOne out-of-the-box incidents and how to configure them to fit your needs.
Change Enablement Practice
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Manage change requests to optimize of the services and business processes. Learn how to process changes in the system with using the out-of-the-box SimpleOne incident essenceincidents.
Service Request Management
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Service requests help to provide services of high-level quality services. The process of handling complex tasks can involve a lot of multiple agents and modules, so the service requests are built in a way to organize that effectively organizes the workflow effectively. Learn about service requests in these articles.
Problem Management
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Problem processing ensures handling Processing of problems ensures that the cause of incidents so is handled in a way that it will does not affect the business. In From this article, you will learn how to process problems using the system.
Configuration Management
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Configure the set of services and essences according to your business needs. In From this article, you will learn about the SMDB structure, configuration items, etc.
Knowledge Management
Implement your services (active, developing, and archived) and create the knowledge base articles. Learn how to manage the service specifications such as service level agreement (SLA), service and request descriptions, incident and request models, etc., and more.
Event Management
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Control task processing how tasks are processed in the system using the event engines. HereFrom this article, you will learn how to configure the Debounce and Event Correlation engines.
Service Catalog Management
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In these articlesThe Service Catalog Management (SCM) is a key process for providing relevant and accurate information regarding services. From this article, you will learn about Service Pipeline, Service Catalog, and how to create a service.the Service Portfolio repository used as a services storage.
Service Level Management
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The Service Level Management Service Level Managements (SLM) provides ways to control and improve services using with the help of the Service Level Agreements (SLA) as a tool. HereFrom this article, you will learn how to configure and manages SLAs. <REVISIT>
Knowledge Management
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Implement your services and create knowledge base articles. Learn how to manage the service specifications such as Service Level Agreements (SLA), service and request descriptions, incident and request models, and more.
Telegram Chatbot
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Learn about the Telegram chatbot for the ITSM application. With this chatbot, you can create incidents and user queries, approve and reject tickets, rate the level of service, and more.