SimpleOne is a platform for service business process automation in line with the Enterprise Service Management (ESM) concept and a single record system principle. The following products are available based on the SimpleOne platform:
Service Management (ITSM)
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SimpleOne Service Management solution, presented in the system with the 'ITSM' application, provides means of automation of routine processes aimed at delivering services in the most efficient way. It introduces and lets you operate entities like user queries, incidents, change requests, service requests, knowledge items, and more of the kind. Workflows built around them help the personnel involved to line up and straighten services, business processes, knowledge bases and manage them efficiently. |
Platform
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SimpleOne platform provides a foundation for building all the SimpleOne applications. It handles the ways in which the application data is stored, organized, accessed, processed, and can be presented to end users. It also allows for system configuration and fine-tuning, as well as automation and extension of the functionality available to application users. In other words, the platform is where the uniform environment is formed for all the user-facing SimpleOne applications to use in common. The 'Simple' application comes with the system to provide for interaction between the platform and the technical specialists who maintain SimpleOne. |
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