SimpleOne is a platform for service business process automation in line with the Enterprise Service Management (ESM) concept and a single record system principle. The following products are available based on the SimpleOne platform:
Service Management (ITSM)
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SimpleOne Service Management solution, presented in the system with the 'ITSM' application, provides means of automation of routine processes aimed at delivering services in the most efficient way. It introduces and lets you operate entities like user queries, incidents, change requests, service requests, knowledge items, and more of the kind. Workflows built around them help the personnel involved to line up and straighten services, business processes, knowledge bases and manage them efficiently. |
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