Configuration Management is the part of the Service Asset and Configuration Management (SACM) process which purpose is to define and to control IT service components and Configuration as Configuration Items (CI), as well as and to provide reliable information about services and infrastructure statuses.
Within SimpleOne, Configuration Management is responsible for ensuring that the individual service components are identified, decently supplied, and adequately controlled. All CIs such as IT services and , components required for a proper service delivery and delivery, and relationships between them are stored as configuration records in Configuration Management Database (CMDB). SimpleOne The System Definition category provides catalogue provides tools and methods for full CMDB customization.
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- Configuring CMDB structure by identifying CIs required to deliver IT services and their constituent components;
- Maintaining Maintaining and providing accurate configuration information, including their various attributes and relationships, and providing all the information related to them;
- Monitoring and controlling current states and conditions of IT services and other CIs;
- Tracking CIs, their statuses states and relationships using with the Service Resource Model;
- Customizing and expanding CMDB structure with the advanced features of the System Definition.
Make your Configuration Management structure comprehensible and adaptable to changing conditions with the CMDB tools. The System Definition features help administrators to build a CMDB solution that satisfies your business needs.
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