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  • Configuring CMDB structure identifying CIs required to deliver IT services and their constituent components;
  • Maintaining accurate configuration information, including their various attributes and relationships, and provide all the information related to them;
  • Monitoring and controling current states and conditions of services and other CIs;
  • Tracking CIs, their statuses of and relationships using the Service Resource Model;
  • Customizing and expanding CMDB structure with advanced features of the Class Wizard.

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