...
- Configuring CMDB structure identifying CIs required to deliver IT services and their constituent components;
- Maintaining accurate configuration information, including their various attributes and relationships, and provide all the information related to them;
- Monitoring and controling current states and conditions of services and other CIs;
- Tracking CIs, their statuses of and relationships using the Service Resource Model;
- Customizing and expanding CMDB structure with advanced features of the Class Wizard.
...