Configuration Management is the part of the Service Asset and Configuration Management (SACM) process which purpose is to define and to control service components and Configuration Items (CI), as well as to provide reliable information about services and infrastructure statuses.
Within SimpleOne, Configuration Management is responsible for ensuring that the individual service components are identified, decently supplied, and adequately controlled. All CIs such as IT services and components required for a proper service delivery and relationships between them are stored as configuration records in Configuration Management Database (CMDB). CMDB Class Wizard provides tools and methods of full CMDB customization.
Within SimpleOne , Configuration Management solution allows performing different types of activities:
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