What is it for? purpose
Configuration Management is the part of the Service Asset and Configuration Management (SACM) process which purpose is to define and to control service components and configuration items Configuration Items (CI), as well as to provide reliable information about services and infrastructures infrastructure statuses.
maintain information about Configuration Items (CIs) required to deliver an IT service, including their relationships. The process responsible Configuration Management is responsible for ensuring that the assets required to deliver services are properly controlled, and that accurate and reliable information about those assets is available when and where it is needed.
configuration management will interface with nearly all of your other IT process, including change management, financial management, incident and problem management, and more.
Configuration Management is responsible, according to ITIL, for ensuring that the assets required to deliver services are properly controlled, and that accurate and reliable information about those assets is available when and where it is needed.
- bunch of individual components
- servers, software and middleware, and unique configuration information
- planning and managing (and even being able to report and audit) the relationships and attributes of all of these components, across every service in your infrastructure
- SACM is a combination of two important processes
- Asset management, which addresses the assets you use to deliver IT services
- Configuration management, which tracks the configurations of and relationships between the various components (or configuration items) of your various IT services
- the objectives of SACM are to:
- Ensure that assets under the control of the IT organization are identified, controlled and properly cared for throughout their lifecycle.
- Identify, control, record, report, audit and verify services and other configuration items (CIs), including versions, baselines, constituent components, their attributes and relationships.
- Account for, manage and protect the integrity of CIs through the service lifecycle by working with change management to ensure that only authorized components are used and only authorized changes are made.
- Ensure the integrity of CIs and configurations required to control the services by establishing and maintaining an accurate and complete configuration management system (CMS).
- Maintain accurate configuration information on the historical, planned and current state of services and other CIs.
- Support efficient and effective service management processes by providing accurate configuration information to enable people to make decisions at the right time — for example, to authorize changes and releases, or to resolve incidents and problems.
How does it work in SimpleOne?
What are the SimpleOne CM features?
What are the tools? ...Where - CMDB:
- CI Types;
- CI;
- CI Relationships.
ALso we have Resource Relationship Model. what is it for?
Basicly CI is an IT Service or a custom CI defined with the CI Types created by administrators.
CMDB Structure
a Configuration Management Database (or CMDB), which is a database that stores configuration records. One or more CMDB’s may be part of the overarching CMS.
Configuration records, then, are just records about attributes (like name, location, version number, etc.) and relationships of your CIs. Basically, they are records that describe your CIs.
Configuration Management System is basically just a set of tools (like databases, files, etc.) that are used to gather, update, and analyze data about all of your configuration items and their relationships.
Structure expansion
individual service components are identified, decently supplied and properly controlled. All CIs such as IT services and components required for a proper service delivery and relationships between them are stored as configuration records in Configuration Managemenet Database (CMDB). CMDB class wizard contains all classes provided
Within SimpleOne, Configuration Management solution allows to perform different types of activities:
- Configure CMDB structure identifying CIs required to deliver IT services and their consituent components;
- Maintain accurate configuration information, including their various attributes and relationships, and provide all the information related to them;
- Monitor and control current states and conditions of services and other CIs;
- Track CIs and their relationships with Resource Service Model;
- Customize and expand CMDB structure with advanced features of the class wizard.
Make your Configuration Management structure comprehensible and adaptable to changing conditions with CMDB tools. Class wizard features help administrators to build CMDB solution that satisfies your business needs.
CMDB Structure
A Configuration Management Database collects and stores all configuration records about attributes and relationships of your CIs. It provides to identify IT services and their various components as CIs and to determine them with the custom types. CMDB special tools are intended to help administrators customize and establish relationships between CIs.
Structure expansion
Expand your SimpleOne CMDB structure to make it meet all your business needs. Use the advanced and flexible class wizard features to create and add new inherited CMDB classes, to establish relationships between them and to determine class policies, as well as the attributes of control and assess.smth