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How to extend the priority matrix
Чтобы расширить матрицу приоритетов, нужно сначала добавить impact и urgency.
impact и urgency добавляются в choice. простой путь:
в любом инциденте right-click на impact/urgency -> configure dictionary -> дальше описать, как будет добавляться новый пункт в чойс -> дальше описать, как на основании импакта и урдженси создавать уровни приоритетов
Generally, the priority matrix is provided "as-is", filled with standard settings, but you can customize it, basing on your business tasks and priorities. The first thing to do is to add more impact and/or urgency options.
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| Field | Description |
|---|---|
| Table | Select a source table. |
| Column | Select a column where to add a new record. |
| Title | New option title, |
| Value | New option value. |
| Order | Option order. It grows in the ascending order. |
| Hint | A text hint. This field is not mandatory. |
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| Field | Description |
|---|---|
| Impact | The impact value you plan to use in the new priority value. |
| Urgency | The urgency value you plan to use in the new priority value. |
| Priority | The priority value figured out based on the impact and urgency. |
Extended priority matrix (example)
Urgency / Impact | Very High | High | Medium | Low | Very Low |
|---|---|---|---|---|---|
| Very High | Critical | Critical | Critical | High | Moderate |
High | Critical | Critical | High | Moderate | Low |
Medium | Critical | High | Moderate | Low | Low |
Low | Critical | Moderate | Low | Low | Low |
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