A priority of the issue can be figured out based on its impact and urgency using a priority matrix.
The impact of an issue indicates the
...
measure of the potential effect on the business user or service or CI. In SimpleOne, the impact can be categorized as:
- Low;
- Medium;
- High;
- Very High.
The urgency of an issue indicates the measure of time until an issue has an impact on the business. In SimpleOne, the urgency can be categorized as:
- Low;
- Medium;
- High.
Based on the priority, issues can be categorized as:
- Low;
- Moderate;
- High;
- Critical.
The priority matrix
Impact / Urgency | Very High | High | Medium | Low |
|---|---|---|---|---|
High | Critical | Critical | High | Moderate |
Medium | Critical | High | Moderate | Low |
Low | Critical | Moderate | Low | Low |