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| Field | Description |
|---|---|
| State model | The state model containing transitions. |
| State | The state will be initial for the subsequent transitions. |
| Available transitions | Choose the transitions available for the state specified in the State field. |
| Description | Description of the transition in a concise manner. |
| Autotransition | Turn this checkbox on if you need to enable scheduled automatical state change for the state specified in the State field. |
| Auto State | Specify the state to |
| Schedule | Specify the schedule to calculate the autotransition date. |
| Duration | Specify the duration (in business time, days, hours, etcand so on), after which time the state will change automatically. |
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The model ITSM Incident for the Incident table exists. and And among others, there is the transition:
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In this screenshot, the Completed state can be changed change to the Rejected by User. Closed, In Progress and Assigned states. Also, if the state will not change for the 3 three days 8 hours (on a an 8-5 weekdays calendar; it's equivalent 10 ten working days 8 hours each), then it will happen automatically.
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