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They are similar to business-rules in the usage of scripts and conditions that perform actions on the target table. Inbound email actions check the email for some watermark that associates it with a task and checks for other conditions. If the conditions are met, then the inbound email action performs the preconfigured actions. They may be of two types:
- Record action: setting a value for a field in the target table.
- Email reply: sending an email back to the source that triggered the action.
How to create an inbound email action
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