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The goal of Incident Management is to restore normal service operation while minimizing impact to business operations and maintaining the quality of the service.

SimpleOne Incident Management supports the incident management process in the following ways:

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The incidents can be hierarchically linked between each other ("parent-child" concept, or "master-slave" concept, depending upon circumstances), or they can be linked horizontally. In this case, no subordinate model between linked incidents or other types of requests presents.