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SimpleOne Documentation
SimpleOne Service Management
Incident Management
Page History
Versions Compared
Old Version
6
changes.mady.by.user
Igor Shakhbazyan
Saved on
Jun 05, 2019
compared with
New Version
7
changes.mady.by.user
Igor Shakhbazyan
Saved on
Jun 06, 2019
Previous Change: Difference between versions 5 and 6
Next Change: Difference between versions 7 and 8
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...
Log incidents;
Classify them by impact and urgency
, by categories and services
;
Assign them to appropriate
persons and
groups;
Escalate, resolve, and report.
...
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