The incident tracking incident process lets the originator to be informed about the work progress.
In the SIMPLE system, we have the following this process is implemented as "notifications" sent by email. For now, there are four types of notifications:
Notification "Incident Created"
...
- Navigate to the System Notification → Notification;
- Press New and fill in the form;
- Press Save.
| Field | Description |
|---|---|
| Name | Displayed notification name. |
| Table | The table name where the notification should be created. If you are creating a notification for the incident, then select 'incident' |
| Active | Turn this checkbox on if you want this notification to be active |
| Sys updated by | This field contains information about the person who did the last update of the notification. This field is filled automatically and always read-only. |
| When to Send tab | |
| Condition | The condition to meet before sending the notification. |
| Inserted | Turn this checkbox on if you want this notification to sent when inserting the record. |
| Updated | Turn this checkbox on if you want this notification to sent when updating the record. |
| Who Will Receive tab | |
| Users | In this field, you can add the users you want to notify about the incident activities. |
| Other | In this field, you can add an email to subscribe to the incident activities. |
| What Will Contain tab | |
| Subject | The displayed notification subject. |
| Message | The notification body in plain text. UTF-8?? |
| Message html | The notification body, this field supports HTML tags, variables. SIMPLE API methods. |