SimpleOne Service Management solution, presented in the system with the 'ITSM' application, provides means of automation of routine processes aimed at delivering services flawlessly and in the most efficient way. It introduces and lets you operate entities like inquiriesuser queries, incidents, change requests, service requests, knowledge items, and more of the kind. Workflows built around them help the personnel involved to line up and straighten services, business processes, knowledge bases and manage them efficiently. |