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SimpleOne Service Management articles deliver guidance for configuring and using your SimpleOne solution. Set up your services, business processes, knowledge base and manage them effectivelyefficiently.
In the following articles, you will find guidance to the ITSM entities such as inquiries, incidents, change requests, service requests, problems, etc. Data management includes configuration and knowledge management.
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Implement your services (active, developing, and archived) and create the knowledge base articles. Learn how to manage the service specifications such as service level agreement (SLA), service and request descriptions, incident and request models, etc.
Monitoring and Event Management
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Control task processing in the system using the event engines. Here, you will learn how to configure the Debounce and Event Correlation engines.
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