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SLA Indication widget visualizes time left till the closest SLA deadline. When the SLA indicators are set, the widgets displays

Widget Appearance

Widget consists of the following elements:

  1. Wheel with complete percentage.
  2. Time counter.
  3. Title of the SLA Indicator.
  4. Time till the closest of indicators. >>> при просроченных высвечивается дедлайн просроченных?

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iconfalse
borderStylesolid

  • Only active indicatiors are displayed. Indicators with cleared Active checkbox will be ignored.

    Tip

    Make sure that the When to Cancel field in the active Indicator has the Never value or relevant conditions are set (in case, when the Cancel conditions are met value is selected). Otherwise, the indications will be dropped.


  • Total number of active indicators is three. If there are more than three indicators, the rest of them will be displayed when the others are completed.
  • Indicators are displayed in ascending order from left to right: the closest deadline is on the left.
  • Completed indicators are not displayed.

  • The red color defines that the SLA indicator is expired. 

    Info

    If the indicator is expired, the widget will display its deadline at the top right corner (number 4 in the screenshot). Deadlines of other indicators will be ignored till the expired one is completed.


  • The blue color defines the SLA indicator has started but not yet finished.
  • The grey color defines that the conditions for the SLA indicator has not been met yet.


Info

The widget is empty until Start Conditions are met.


Setting up the widget

SLA Indication widget is displayed on the tables extended from the ITSM Task table by default. For displaying data about SLA deadlines, the following configurations should be taken:

Creating indicators

To set up an indicator, perform the following steps:

  1. Navigate to Service Level Management → Indicator.
  2. Click New and fill in the fields.
  3. Click Save or Save and Exit to apply changes.
Info

See the Indicator article to learn more.

Adding widget

  1. Open the form you want to add a widget to.
  2. In the hamburger menu, select Configure → Form → Layout.
  3. Move the widget you need from the Available box to the Selected box.
  4. Click Save to apply changes.
Info

See the Add widgets to a form article to learn more.

Configuring widget




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absoluteUrltrue
classfixedPosition
printablefalse

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