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To get a list of available system properties, please navigate to System Properties → System Properties.

Property nameTypeDefault valueDescriptionExample

itsm_request.default.assignment_group

IntegerNot definedID of the group to use as a default one for requests assigning.

itsm.itsm_incident.days_count_to_solution_accept

Integer5Within this property, a days count is set, after which the completed incident is automatically closed if the user not evaluate the works by himself. When an incident state changes to Completed, a postponed event is created performing actions described above. Days count should be greater than 0.5


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