SimpleOne Incident Management supports supports the incident management process in the following ways:
- Log incidents;.
- Classify them by impact and urgency, categories, and services;.
- Assign them to appropriate persons and groups;.
- Escalate, resolve, and report.
Any user An incident can be submitted by any user (either end-user or agent). Users can submit an incident follow and track its status until service has been restored and the state until the issue has been resolved. The is resolved or the service is restored. The incidents can be hierarchically linked between with each other ("parent-child" concept, or "master-slave" concept, depending upon circumstances).
Incident Interface
...
Describes what the incident form consists of.
...