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When creating an Indication record, the system also fills in the fields of this record. Time points and timings are also automatically recalculated when the indicator counting pauses, cancels, or stops.

The Indication form

FieldMandatoryDescription
IndicatorNAn indicator that triggered the indication creation and started the counter.
TimezoneNThe indication timezone.
RecordNAn original task that induces the SLA counting.
BreachedNA marker that shows whether SLA has been breached or not.
Actual Elapsed TimeNAn actual time that has elapsed since the moment of an indication creation. It only counts an actual calendar time 24/7.
Actual Elapsed PercentageNA percentage of the Actual Time Elapsed to the duration specified in an Indicator according to the SLA.
Actual Left Time
Left
NAn actual time left until the SLA breaches.
StageN

The current state of an indication specified with one of the values below:

  • In progress - an indication is active and the counter is on;
  • Paused - an indication counter pauses when the system meets an Indicator pause condition;
  • Canceled - an indication cancels counting when the system meets an Indicator cancel condition;
  • Completed - an indication counter stops when the system meets stop condition, the SLA is not breached.
Pause onNThe last date and time of the Indicator paused.
Pause TimeNThe duration of the Indicator paused.
Business Elapsed TimeN

A business time that has elapsed since the moment of an indication creation. It counts the working calendar specified in the Schedule field of the original Indicator.

This field displays how much business time has passed since the task creation.

Business Elapsed PercentageNA percentage of the Business Time Elapsed to the duration specified in an Indicator according to the SLA.
Business Left Time
Left
N

A business time left until the SLA breaches.

Timings
Start TimeN

A date and time when the system has created an indication.

Complete TimeN

A date and time when a time counter (an indication) stopped.

Breach TimeNA date and time of the SLA breach, which the system calculates, taking into the pause duration.
Original Breach TimeNOriginal date and time of the SLA breach, calculated at the moment when the system creates an indication.

Indications recalculation

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Note

An indication is recalculated only when two conditions are met:

  1. new_indication.duration < old_indication.duration
  2. The old indication was not breached.

If any of these conditions were not met, then indication recalculation is not used, and the new indication start time is the same as that of the canceled one (new_indication.started_at = old_indication.started_at)

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