...
SimpleOne SLM methods and tools are designed to keep and manage information about IT Service quality targets and their values. SLM advanced features help administrators to flexibly configure and establish the relationships between target entities in a simple way.
SLA, Service and Contract relationship
Get all necessary information about how services, contracts, and SLAs are bound between each other.
Complex agreements
Complex agreements allow implementing processes that involve interactions with various stakeholders, internal and external. In SimpleOne, it is represented as a parent SLA that can include an unlimited amount of the OLA and UC.
Indicators
An indicator is a rule of a time counter activation that is specified by proper conditions for starting, pausing, and stopping this counter. It also determines a time limit for declaring SLA as breached.
Indication
When an indicator start condition met, an indication starts. It contains timings and allows tracking of the level of service quality.