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SimpleOne administrators should distinguish a documented SLA that is stored in the Knowledge Database from an SLA as an Agreement entity of the SLM directory.
Agreements and Commitments
SimpleOne SLM methods and tools are designed to keep and manage information about IT Service quality targets and their values. SLM advanced features help administrators to flexibly configure and establish the relationships between target entities in a simple way.
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Indicators
A Timepoint Indicator is a rule of a time counter activation that is specified by proper conditions for starting, pausing, and stopping this counter. It also determines a time limit for declaring SLA as breached.