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Their reaction is mandatory to authorize a request. Available actionsWhen a mandatory approver receives an approval request, he can:

  1. Approve a requestit.
  2. Reject a requestit (providing the rejection reason)

Non-mandatory participant properties

Their reaction is not mandatory for authorization. Available actionsWhen a non-mandatory approver receives an approval request (if he was involved in the process), he can:

  1. Ignore requestit.
  2. Reject requestit (if this ability has been provided).
Tip

You can configure your approval rules so that the first reject from the non-mandatory participant will cancel the approval process. For this, you need to use the options listed below in your Approval block:

  1. The Non-mandatory participants checkbox is selected.
  2. Participants taking part in the approval process are chosen (whether specified employees or user groups or user roles).
  3. The Consider non-mandatory participants checkbox s selected.

Example of business usage

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Approvals flexibility serves well ad hoc, for example, in a business-cases requiring a case-by-case approach, such as Change Enablement Practice.

When authorizing a change request, mandatory and non-mandatory approvers may take part in the approval process.


В нем участвуют обязательные и необязательные согласующие. ссылка что такое RACI. Обязательные согласующие - имеют в RACI статус R, потому что являются ответственными за внедрение конкретного изменеиня.

Не обязательные - могут являться ответственными, но не обязательно, в основном они для информации, поэтому I,R. 

Менеджер процесса несет ответственность за все в целом, поэтому у него роль A.

RACI Matrix

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ProcedureProcess Manager (for example, Change Manager)Mandatory approverNon-Mandatory approver
ApprovalARI, R

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