Versions Compared
Key
- This line was added.
- This line was removed.
- Formatting was changed.
Create Services and define them with descriptions, SLAs, and other service specifications stored in the Knowledge Base.
Just follow the steps below:
- Navigate to the Service Portfolio → Service Pipeline or CMDB → Services menu.
- Click New to open the form.Fill and fill in the form fields.
- Click Save or Save and Exit to apply changes.
Form Description
Field | Mandatory | Description |
---|---|---|
Number | Y | Automatically assigned to a service. |
Name | Y |
A service name. | ||||||
Service Type | Y | Describes the type of a delivered service. Select one of the following values in a drop-down list to fill in the field:
| ||||
Master Service | N | Assign a Master Service choosing it from the list of the service items with the IT service type value. The Master Service is the highest item in the service hierarchy. | ||||
State | Y | This field is populated automatically. There are three possible values:
| ||||
Operational State | Y | Determines an IT service availability with the following possible statuses:
| ||||
Business Criticality | Y | Specifies an IT service cruciality to a business with one of two values:
| ||||
Service Specification | N | Defines internal and external articles described in the Knowledge Base, e.g., SLA records, Service Descriptions, and other articles related to the IT service. | ||||
Owned by | Y | Assign a responsible person from the Users list as a service owner. | ||||
Description | N | Contains all the necessary information details. |
Set a Service to Active State Anchor active_service active_service
active_service | |
active_service |
To make a service visible to the end-users, set its state to Active:
Note |
---|
Role required: service_catalogue_manager. |
- Navigate to the Service Portfolio → Service Pipeline menu.
- Enter the service form.
- Select the Active option in the State field.
- Specify a Service Description and an SLA Content Item Classes in the Service Specification field if they haven't been specified yet.
- Click Save.
The service is now available in the Service Portfolio → Service Catalogue menu.
Set a Service to Inactive State
To make your service invisible to end-users, set its state to Inactive:
- Navigate to the Service Portfolio → Service Catalogue menu.
- Enter the service form.
- Select the Inactive option in the State field.
- Click Save.
The service is now inactive and can't be seen by the end-users. It is available in the Service Portfolio → Service Pipeline menu.
Info |
---|
To view the list of all the services, go to CMDB → Services. |
Table of Contents | ||
---|---|---|
|