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1. Navigate to System Definition → All tables;
2. In the Name field type 'incident' to filter the tables containing this word;
3. Click on the 'incident' table;
4. Scroll the page down to the 'Column' tab;
5. Find the row that contains containing the column name where you want to create a new option, and click on the table name in that row;
6. Click New and fill in the form:
   1. Hint - brief hint for the category. This field is not mandatory;
   2. Value - the stored category or subcategory name.
   3. Table - the table where the category will be stored. Please select 'Incidents';
   4. Column - the column where the category will be stored. Consider using 'category' for the category or 'subcategory' for the subcategory. This field fills automatically;
   5. Title - the displayed category name.
   6. Order - here you can specify the category position in the choice list.
7. Click Save.

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