To make an approval process more flexible, you can separate the approvers set making their decisions mandatory and non-mandatory.
The A mandatory approver can either Approve or Reject the approval taskThe ; the non-mandatory approver can either ignore (what is equal to Approve) or Reject a task.
Flexible approvals are configured via User approval workflow activity (the article is to update).
Approver properties
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To make an approver mandatory in a particular process or task (for example, Change Request authorization),
Example of usage
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RACI Matrix
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| Procedure | Process Manager (for example, Change Manager) | Mandatory approver | Non-Mandatory approver |
|---|---|---|---|
| Approval | A | R | I, R |