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Any user (either end-user or agent) can submit an incident and track its status until service has been restored and the issue has been resolved. The incidents can be hierarchically linked between each other ("parent-child" concept, or "master-slave" concept, depending upon circumstances).
Incident Interface
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лытдыбрDescribes what the incident form consists of.
Create an Incident
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лытдыбрAn in-depth instruction on how to create various kinds of incidents.
Tracking Incidents
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лытдыбрLearn about the default notifications for the callers or create your own.
Incident Processing
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лытдыбрThis section focuses on incidents processing by the agents.
Incident Management State Model
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лытдыбрCheck the default model of incidents' states and possible transitions.
Administrator information
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