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ITIL Procedure | Status | Description | ||
|---|---|---|---|---|
| Logging | Registered | The state for a newly created service request. Possible transitions are In Progress, Authorization, Assigned, or Completed. | ||
| Categorization | Assigned | A request is categorized and assigned to a relevant person or group. | ||
| Categorization | Authorization | A request must be reviewed and authorized by the responsible persons or groups. | ||
| Categorization | Authorized | A request is reviewed and authorized by the responsible persons or groups. | ||
| Resolution | In Progress | A request is in the process of implementation. When the work is over, the state has to be changed to Completed. | ||
| Closure | Completed | When a request is in this state, a caller can perform the tests and give feedback by the results of the implementing. After this, change the state to Closed or Rejected by User.
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| Closure | Closed | All the activities on this service request are over, and it cannot be reopened. |
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