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The majority of service requests have low risk and priority (e.g., software installation, granting/revoking access), that is the reason they are distinguished as a separate process from the Incident Management and Change Enablement practices.
Create a Request Category
Here you can sort and organize request templates by creating and editing request categories.
Create a Request Template
Create and edit request templates by filling in a simple and flexible form.
Service Request State Model
Here you can find a state model of service requests as well as a brief descriprion of every state.
Request Task Management
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Split service requests into request tasks and assign them to different employees.
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