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Old Version 7

changes.mady.by.user Tatiana Valekzhanina

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New Version 8

changes.mady.by.user Igor Shakhbazyan

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Field

Description

Name

A name of the content item class appropriate to its purposes (SLA, OLA, UC, Service Description, Known Error, etc.).

Content Object Category

Specify the field with one of the following options:

  • External - service external specifications are essential for the system consumer who is using it in the end-user role;
  • Internal - service internal specifications are available to the agent (who also may be called the service owner) who is responsible for the task handling.
DescriptionAn additional information about content item class.

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