The Self-Service Portal (SSP) contains the current user's workspace, Cabinet. Here, you can see the tasks assigned to you, track tickets (incidents , user queries, change requests, etc.and service requests), add comments, and manage approval requests.
The Cabinet provides consists of the following elements:
- My tasks
- My tickets
- My approvals
- Assets and equipment
| Info |
|---|
The presence indicator is displayed on the record forms of the cabinet. See the Form Layout article to learn morehow to configure it. |
My tasks
This page contains the tasks assigned to the current user (tasks where the Assigned user field value is (dynamic) Me).
To make a selection of tasks or to find a specific record, use the fields above the tickets:
- Search by keywords – enter the characters that a record should contain.
- Filter by date – specify the period during which a record was created.
- Filter by state – select one or more states from the drop-down list.
| Note |
|---|
The Search by keywords allows you to find the records that contain specific words or characters. |
My tickets
This page contains tickets owned the current and completed incidents and service requests owned by the current user , i.e., the tasks where the (the Caller field value is (dynamic) Me).
To see tickets of a particular type, use the navigation on the right.
To make a selection of tickets or to find a specific record, use the fields above the tickets:
- Keywords search – enter characters that a record should contain.
- Filter by date – specify a period within which a record was created.
- Filter by state – select one or more states from the drop-down list.
My approvals
This page contains approval tickets in the Requested state for the current user to approve or reject , i.e., the tasks where the (the Approver field value is (dynamic) Me and the approval State is Requested).
To make a selection of approvals or to find a specific record, use the fields above the tickets:
- Keywords search – enter characters that a record should contain.
- Filter by date – specify a period within which a record was created.
- Filter by state – select one or more states from the drop-down list.
See the My Approvals article to learn more.
Assets and equipment
This page contains Configuration Items (CIs) owned by the current user , i.e., (the CIs where the Owned Owner field value is (dynamic) Me).
See the Configuration Management article to learn more.
To make a selection of CIs or to find a specific record, use the fields above the tickets:
- Keywords searchSearch by keywords – enter characters that a record should contain.
- Filter by the operational state field – select one or more operational states from the drop-down list.
| Note |
|---|
Use the Keywords search Search by keywords filter to find records containing specific words or characters using this filter. |
In the CI form, you can see the CI and class attributes, as well as its meta-attributes (CI fields and related entries).
| Table of Contents | ||
|---|---|---|
|