Create, identify, configure, and manage your CIs and their parameters with the records in the list of the Configuration Items. These records keep all detailed information such as CI Type, set of attributes with their values, and lists with the related records.
To identify your CI as an IT Service or as its component, use the CI Type and the record fields. A set of these fields is different for an IT Service and CIs of another type, except for the general description fields.
To create a Service, follow the steps below:
Field | Description |
|---|---|
Number | Automatically assigned to a record. |
Name | A name of a Configuration Item. |
CI Type | Select a type value from the list specifying your record as an IT Service or other custom CI. |
Description | Contains all the necessary information details. |
State | Select one of the two possible values:
|
Operational State | Determines an IT Service availability with the following possible statuses:
|
Service Type | Describes a type of a delivered Service. Select one of the following values in a drop-down list to fill in the field:
|
| Master Service | Assign a Master Service choosing it from the list of the CI Items with the IT Service type value. |
Primary IT Service | Specifies a primary IT Service if necessary. |
Service Specification | Defines internal and external articles described in the Knowledge Base, e.g., SLA records, Service Description, and other articles related to the IT Service. |
Business Criticality | Specifies an IT Service cruciality to a business with one of two values:
|
Service Owner | Assign a responsible person from the Users list as a Service Owner. |
Push the Save button to save the record or the Save and Exit button to save and leave the form.