Role required: ____
When starting your work with ITSM, at first, set the basic information about your IT infrastructure.
Create Users of the SimpleOne solution to make them manage your ITSM processes.
Create Groups and assign users to them to perform the ITSM tasks and manage processes in groups. approving change requests, resolving incidents, receiving email notifications, or performing work order tasks.
Create your Configuration Items (CI) such as IT service components required for proper service delivery in Configuration Management Database (CMDB). Within CMDB, determine CIs with custom types and establish CI relationships.
Create and descibe your IT Services within Service Catalog. Service Catalog Management grants your customers actual information and details about provided IT Services and their statuses.
Within Knowledge Base (KB), specify IT Services with specifications, SLA documentation, or content items of other sorts. This information is available for the SimpleOne end-users as external service specifications.
Within the KB Dictionary, determine the following components and attributes of the KB Content Item:
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To create a task, enter the follow the steps below:
To enter the creating task form, select the Create New option creating form.
Initializing → In progress → Completing