A Configuration Management Database (CMDB) allows managing Configuration Items (CIs) including identifying, recording, maintaining, controlling, and reporting. CMDB collects and stores the following items as configuration records:

Configuration Items, such as IT Services and their components required for service delivery;
CI Types, determining CI business logic and the set of various attributes;
CI Relationships, specifying types of interactions, and dependencies between CIs. Follow the CI Relationship link to learn more.

CMDB records, therefore, describe your CIs with their Relationships, types of dependencies, and various characteristics.

To identify your CI in your SimpleOne solution, use the CMDB features, and follow the steps below:

Within the CI Types list, define a type of an IT Service component that is considered as a CI;
Specify CI composing attributes with accurate and reliable information filling in the Configuration Item form;
Describe and establishing relationships with other CIs by adding CI Relationships records.

The Service Model visualizes CIs and their relationships with a Dependency Map view, which demonstrates CIs current statuses and interactions.

Role required: cmdb_manager.

If this role permissions are insufficient, then elevate them to the admin role.

CI Type

IT Services are considered as Configuration Items in the SimpleOne solution, along with the constituent components required for proper service delivery. The CI Type specifies a set of the CI attributes, its place, and hierarchical position on the Service Model structure.

To identify your CI either as an IT Service or as a custom CI, at first, determine your CIs diversity with the CI Types list.

Add a new CI Type

To create a new CI Type, follow the steps below:

Navigate to CMDB → CI Types, and push the New button.
Fill in the Name field with the required value.
Push the Save or Save and Exit button.

A created CI Type is added to the end of the list. Since each CI Type defines the hierarchical level of the Service Dependency Map, creating a new one results in adding the next lower level of this model.

Configuration Item

Create, identify, configure, and manage your CIs and their parameters with the records in the list of the Configuration Items. These records keep all detailed information such as CI Type, set of attributes with their values, and lists with the related records.

To identify your CI as an IT Service or as its component, use the CI Type and the record fields. A set of these fields is different for an IT Service and CIs of another type, except for the general description fields.

Add a new CI

To add a New Configuration Item, navigate to the CMDB → Configuration Items menu and push the New button. Fill in the CI record form with the fields below:

Field	Description
Number	Automatically assigned to a record.
Name	A name of a Configuration Item.
CI Type	Select a type value from the list specifying your record as an IT Service or other custom CI.
Description	Contains all the necessary information details.
State	Select one of the two possible values: Active; Inactive.
Operational State	Determines an IT Service availability with the following possible statuses: Available - a proper level of service delivery is provided; Degradated - a quality of service delivery does not correspond to the engaged requirements; Unavailable - a CI is entirely unavailable; Maintenance - a CI is not available due to maintenance activities.
IT Service Attributes
Service Type	Describes a type of a delivered Service. Select one of the following values in a drop-down list to fill in the field: Business - an IT Service is provided on a business level; Operational - one of the company's departments delivers an IT Service; Underpinning - an IT Service is provided by the third party; Request - IT Service is delivered on request.
Primary IT Service	Specifies a primary IT Service if necessary.
Master Service	Assign a Master Service choosing it from the list of the CI Items with the IT Service type value.
Service Specification	Defines internal and external articles described in the Knowledge Base, e.g., SLA records, Service Description, and other articles related to the IT Service.
Business Criticality	Specifies an IT Service cruciality to a business with one of two values: High - has a significant impact on business; Low - has a little effect on business.
Service Owner	Assign a responsible person from the Users list as a Service Owner.
Custom CI Attributes
Serial Number	Enter a serial number of your CI device.
Primary IT Service	Specify an IT Service to be delivered, selecting it from the list of the CI Items with an IT Service type value.
Serial Number	Enter a serial number of your configuration component if necessary.
IP Adress	Enter the IP number of your configuration device if it has one.
DNS	Enter the DNS address of your CI if necessary.
Location	Define the CI location selecting it from the Location list.
Owned By	Assign a responsible person from the Users list.

Push the Save button to save the record or the Save and Exit button to save and leave the form.

Related Lists:

ITSM Event - a list of ITSM Events related to this CI;
Incident - a list of Incidents that are related to the CI;
Problem - all the related problems;
Change Request - all the related Change Requests;
Request - all the Requests related to a current CI;
Approval - all the related Approvals;
Related CI - a list of CIs which have this CI as a Primary IT Service;
Child Service - all the Services whose Master Service is this CI;
Incoming CMDB Relationship - all the relationships with the CI as a Recipient;
Outgoing CMDB Relationship - all the relationships with this CI as a Source;
Internal Service Specification - all the internal Service Specifications bound to the CI;
External Service Specification - all the external ones bound to this CI.

To extend your SimpleOne CMDB structure, use the CMDB Expansion features.