A CI relationship describes a connection between two configuration items by determining the attributes of their relationship. CI Relationships are represented with single-directional and bi-directional arrows connecting CIs on the Dependency Map. 

You can determine an impact direction of CI relationships when specifying the Source CI and Recipient CI. According to the established relationship, if any of the source CIs degrades or becomes unavailable, the recipient CI is affected.

Add a new CI relationship

To establish a new CI Relationship, complete the following steps:

1. Navigate to the CMDB → CI Relationships.
2. Click New and fill in the form.
3. Click Save or Save and Exit to apply the changes.

CI Relationship form fields

Configuration item dependency map

The CI dependency map is a service model represented by a hierarchical structure of the CIs with an IT service at the top. Hierarchical levels are determined by the CI types. Creating a new CI Type results in adding the next lower level of this model.

The CI dependency map visualizes CI Relationships with simple-directional or bi-directional arrows depending on an impact direction and with color-coded frames denoting the CI current operational state.

There are two ways to open the CI dependency map:

• Click  next to the Source CI or the Recipient CI field on the CI Relationship form to see the hierarchical place of your CI on the map.
• Navigate to CMDB → Service Model and in the URL https://instance.example.com/visual/dependency?sys_id=XXXXXXXXXXXXXXXXX&essence=sys_cmdb_ci&script=CI, substitute the X's with the CI ID.

The following table shows the accordance between color-coded frames and CI states.

Create a CI Relationship from Dependency Map

To add a new CI Relationship from the Dependency Map view, follow the steps below:

1. Right-click the required CI and click Create Relationship in the context menu.
2. Select one of the options:
   • Incoming – to create an incoming connection to your CI
   • Outgoing – to create an outgoing connection from your CI.
3. Fill in the form.
4. Click Save or Save and Exit to apply the changes.

Change the CI operational state from Dependency Map

To change the CI Relationship operational state from the Dependency Map view, complete the steps below:

1. Right-click the required CI and click Change Operational State to in the context menu.
2. Select one of the CI operational states. For more information, see Configuration Management Database.
   

CI Position

The position of a configuration item on the Dependency Map is determined by a CI Position record. A CI position is assigned to a CMDB Class Type and is applied to all configuration items that belong to that type.

Create a CI Position

To create a new CI Position, complete the following steps:

1. Navigate to CMDB → CI Types.
2. From the list, select the CMDB Class Type the required CI belongs to.

3. In the Related Lists area, select the CI Positions tab.

4. Click New and fill in the fields.

5. Click Save or Save and Exit to apply the changes.

CI Position form fields

Field	Mandatory	Description
CI Type	N	Specify the CMDB Class Type this CI position is assigned to. This field is populated automatically if you opened the form via the CMDB Class Type related list.
Order	N	Set the vertical position of the CI on the Dependency Map. The higher this value, the lower the CI is displayed on the Dependency Map.
Icon	N	Set the icon that represents the CI on the Dependency Map. Available options: book box-open database server sitemap If the field is empty, the CI is represented on the Dependency Map by an empty frame.

All CI positions are included in the CI Position (sys_cmdb_ci_position) table. Use this table to quickly customize the arrangement of configuration items by editing values in the Order column.