It is possible to send notifications about the change request to a custom list of recipients apart from those stated above. To do so, complete the following steps:

  1. Ensure there is a special group created, or create one. The members of this group will receive the notifications regarding the change request.
  2. Use the group ID as a value for the system property itsm.change_stakeholders.group.id.

Sending notifications to the stakeholders is impossible if, in the Change Authority field on the Change Request form, the Local Authorization option is selected.  


Also, two types of tickets are created for the change request in this case: