The View Form Urgency Field Editor widget provides information about the current ticket Urgency and a mechanism for editing the Urgency field of the tickets on the portal. The adminisrator can select if phone number and warning should be visible, and change translations of the the widget.
This widget is related to the urgency column of the itsm_incident and itsm_request tables. It is also available for the entities from itsm_incident_task and itsm_request_task tables.
Find more information about how to place a widget to the portal in the Add Widget to Form article.
Widget appearance
- Tooltip that explains the funcionality of Urgency to the user.
- Current ticket urgency.
- The button that allows users to change the ticket urgency.
The Change button opens selection of the ticket urgency:
If the urgency is set to Very High, the users see additional warning message:
The phone number is defined by the value of the system property itsm.notification.contact.phone.
Schema option values
You can configure the following options for the widget:
| Option | Description | Possible values |
|---|---|---|
| phone | Select if the phone number should be displayed when the urgency is set to Very High. | true, false |
| isShowWarning | Select if the warning should be displayed when the urgency is set to Very High. | true, false |
| sourceMessage | Specify the source message displayed in the warning before the phone number. | "Custom warning message for urgency widget" if you want to change translation, "Сontact us in any available way to confirm the information" if you want to use the default value |
{"phone": "true", "isShowWarning": "true", "sourceMessage": "Custom warning message for urgency widget"} |