The View Form Urgency Field Editor widget is a portal widget, in which the caller can see current ticket Urgency and edit it.

You can specify if the phone number and the warning message should be displayed. You can also edit the texts and translations for the widget.

This widget is related to the Urgency column of the the Incidents (itsm_incident) and Requests (itsm_request) tables and the tables extended from them.

Widget appearance

1. A tooltip that contains the definition of urgency.
2. Current ticket urgency.
3. The button that allows users to change the ticket urgency.

Click Change to set a new value for the ticket urgency.

If the Very High option is selected, a warning message appears:

Specify the phone number in the system property itsm.notification.contact.phone.

Add widget to a portal page

To place a widget on a portal page, use the Widget Instances (sys_widget_instance) table. These elements define a specific location of widgets according to the portal column specified, and customize the widget options with the option schema.

To configure widget displaying, complete the steps below:

1. Navigate to Portal Structure → Widget Instances.
2. Click New to create a new widget instance record.
3. Fill in the fields.
4. Select the "View Form Urgency Field Editor" in the Widget field.
5. Enter the widget options in JSON in the Schema option values field.
6. Specify Order, select the Active and Public checkboxes.
7. Click Save or Save and Exit to apply the changes. 

Schema option values of View Form Urgency Field Editor widget

{"phone": "true", "isShowWarning": "true", "sourceMessage": "Custom warning message for urgency widget"}