To automatically generate subjects of service requests that use models, you can set up rules.
Role required: request_manager, admin. |
To create a rule, complete the following steps:
Request Subject Generation Rule form fields
Field | Mandatory | Description |
---|---|---|
Service request model | + | Specify a request model. The rule will be applied to records created from the model. |
Template | + | Specify the subject template. You can use placeholders like ${caller} but without dot-walking. To access the model attributes, use the {rem_attr.column_name} call. If the field is not found, a gap will be displayed in the text. |
Usage type | + | Select how the template is applied. Available options:
|
Only one rule can be configured for each request model. |