Service Portal pages are one of the entities used for structuring content. It consists of containers and rows, which, in turn, consist of columns. Manage page layouts, and you will reach the best user experience. For more information about portal structure, please refer to the Creating a Self-Service Portal article.

Portal pages are divided by containers implementing the page layout. Containers are divided into rows. Typically, container contains a single row, but there can be more than one row. Rows are divided into columns. Specify the number of columns for a row depending on your needs.

To divide a column in a rows, please refer to the Columns section of the Creating a Self-Service Portal article.

To create a page from scratch, navigate to Portal Structure → Pages and fill in the form as described in the Creating a Self-Service Portal article.

Configuring page layout

You can configure your page layout responsive to various device screen sizes. By default, four main screen sizes are supported:

• Extra small (xs) – devices with screen width less than 768px (phones, for example).
• Small (sm) – devices with screen width 768px and up (tablets, for example).
• Medium (md) – devices with screen width 992px and up (small laptops).
• Large (lg) – devices with screen width 1200px and up (laptops and desktops).

To implement the responsive page layout, please complete the steps below:

1. Create a container (as many as you need) within a page. Within a page, containers are placed in descending order based on the Created at field value and can be sorted by the Order field in the Container record form.
2. Create rows within a container. Rows are container parts available for keeping the content items. They are placed in descending order based on the value of the Order field  in the Row record form.
   Row is a more high-level entity than a column. Row can be divided into maximum 12 columns.
3. Create columns in which you can place your widgets implementing portal logic.
4. To define column width, use multipliers which concept is based on the Bootstrap grid system. You can specify a number defining how much row volume can this column take.

Example

You created row with 2 columns in it. Your desired display conditions are as follow:

Implementation

Specify values in the Large Devices, Medium Devices, Small Devices and Extra-Small Devices fields for the Columns record forms as shown below:

Customizing portal header menu

Portal header contains menu structure consisting of menu groups and items used for quick access to necessary business functionality ((for example, Service Catalog, or "My Tasks" (list of tasks a user is assigned to)). Portal header implements Tree Structures functionality, so it can be easily reconfigured.

To customize portal headers (that is, to add or delete items) in the most convenient way, please complete the steps below:

1. Navigate to Portal Structure → Portals.
2. Open the record of your portal.
3. Click on the reference in the Header Navigation Menu and navigate into it.
4. Create necessary records in the Node related list. Generally, you will need to specify only title, order and (optionally) parent item for your new item.
   1. To delete redundant records, select them and click Delete on the related list form.
   2. To move an item back and forth within the header, set the relevant Order value. Items are sorted in ascending order.

Portal header menu form fields

* Parent item 1

** Child item 1

** Child item 2

** Child item 3

* Parent item 2

** Child item 4

** Child item 5

On the screenshots below, you can see a simple example of creating a catalog item.

Adding portal header and footer

Portals allow deep control of their behavior. The header main menu helps to implement this control and it is one of the navigation anchors for users.

To configure a portal header menu, please complete the steps below:

1. Navigate to Portal Structure → Container and create a container for a header or a footer, respectively.
2. Create a row-and-column structure within this container and fill it in with necessary content (widgets, text, images).
3. To define a container as a header or a footer, specify it in the Footer Container or Header Container field of the related portal record.

Assigning a page as a homepage or a default 404 error page

A page can be opened by default, as a homepage, when a portal is referenced by its URL accompanied with the portal suffix (for example, https://instance.example.com/sp). This page, generally, contains major information for a wide range of users.

The 404 error page should be opened when some broken link has been opened during the navigation session.

To set a page as a home page for a portal, please complete the steps below:

1. Navigate to Portal Structure → Pages.
2. In the list that appeared, find a record for the page you need to configure and navigate into it.
3. Select the Use For Home Page checkbox if unselected.
4. Click Save or Save and Exit to apply changes.
5. Navigate to Portal Structure → Portals.
6. In the list that appeared, find a record for the portal for which you need to add a homepage and navigate into it.
7. Add the preliminary configured page in the Home Page field.
8. Click Save or Save and Exit to apply changes.

To set a page as a default 404 error page, please complete the steps below:

1. Navigate to Portal Structure → Portals.
2. In the list that appeared, find a record for the portal for which you need to add a homepage and navigate into it.
3. Add the preliminary configured page in the 404 Page field.
4. Click Save or Save and Exit to apply changes.