Notification rules

You can create new notifications, or modify existing ones. To create a new notification, please complete the following steps:

To create a notification rule, please complete the steps below:

  1. Navigate to the System Notification - Notification;
  2. Click New, fill in the form and click Save.
FieldDescription
NameDisplayed notification name.
TableChoose the target table for notifications. For example, if you are creating a notification for the Incident, then select the itsm_incident table.
ActiveTurn this checkbox on if you want this notification to be active
Sys updated byThis field contains information about the person who updated the notification. This field is filled automatically and always read-only.
When to Send tab
ConditionThe condition to meet before sending the notification. Use the Condition Builder to build the filter that will fit your needs most.
InsertedTurn this checkbox on if you want this notification to be sent when a record is inserted into the table specified in the Table field.
UpdatedTurn this checkbox on if you want this notification to be sent when a record is updated in the table specified in the Table field.
Who Will Receive tab
UsersIn this field, you can add the users you want to notify about the incident activities.
OtherIn this field, you can add an email to subscribe to the incident activities.
Send selfTurn this checkbox on if you want to receive this notification too.
What Will Contain tab
SubjectThe displayed notification subject.
MessageThe notification body in plain text.
Message HTMLThe notification body. This field supports HTML tags, variables, SimpleOne API methods.


Notification template

To create a notification template, please complete the steps below:

  1. Navigate to the System Notification → Notification Templates;
  2. Click New, fill in the form and then click Save.

Notification template form fields

FieldDescription
NameDisplayed notification template name.
SubjectNotification subject. 
TableIf the table is specified, then the template will be applicable only for this table; otherwise, it will be applicable for all tables.
Message HTMLThe notification template in rich-text format. This field supports HTML tags, variables, placeholders, SimpleOne API methods.
Message textThe notification template in plain text format.
Sys created byInformation about who has created the record.

Sys updated by

Information about who has updated the record.