SimpleOne is a platform for service business processes automation in line with the Enterprise Service Management (ESM) concept and a single record system principle.

SimpleOne propagates best practices of service management and service delivery (ITIL®, VeriSM™) to all corporate service divisions. Complete automation allows for the services unification and the unified orchestration tool.

The platform is focused on medium to large corporate and public clients, that are in the process of the digital transformation.

Key Features

SimpleOne key features are three components combined:

UX/UI

The best user experience and modern design is being implemented, so the interface is clear and comfortable for users of all age categories.

Performance

The platform is designed to handle high loads. Stack of technologies and microservice architecture allows scaling the solution, basing on the demands of the large corporate clients.

Low-code

Tools for visual development and changing automated business processes are available, and minimal coding is needed.

Functional capabilities

  • Integration with the other systems via SOAP/REST API;
  • Integration with Active Directory and SSO;
  • Mobile access;
  • Self-Service Portal;
  • Integration with SIP and IM.

Solutions

SimpleOne-based solutions can automate typical processes of the key corporate division:

  • Information Technology;
  • Information Security;
  • Accountants;
  • Office management;
  • Legals;
  • HR.

Advantages

Implementation time

High speed of the delivery and changes implementation. The availability of "low-code" and "no-code" tools reduces project timelines and "time-to-market" up to hours and days instead of weeks and months compared to traditional systems.

Costs reducing

IT infrastructure support cost-reducing due to the automation of the different divisions processes on the chassis of the unified platform. Out-dated and hardly supported systems are minimized or completely abolished.

Usability

Users are happy to work with a modern, clear, and comfortable interface. The number of repeatable manual operations is reduced; it allows increasing work productivity.

Platform

  • It corresponds to the legislation of Russian Federation and suits to the import substitution program.
  • The platform is designed in light of the best of methodologies and practices (ITIL®, VeriSM™).
  • Available by subscription from a protected cloud.