The purpose of incident management is to minimize the negative impact of incidents by restoring normal service operation as quickly as possible. |
SimpleOne Incident Management supports the incident management process in the following ways:
Any user (either end-user or agent) can submit an incident and track its status until service has been restored and the issue has been resolved. The incidents can be hierarchically linked between each other ("parent-child" concept, or "master-slave" concept, depending upon circumstances).
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