Global Search allows users to find the information they need with words, word fragments, phrases, and query statements. Search operators help to make requests accurate and speed up the search process.

The global search is performed for all indexed columns configured. See Global Search Configuration to learn how to make table columns indexed.

Before sending the composed search request to the system database, all tables of the indexed columns are checked by the ACL Rules. Thus, the query processing and the result output is performed only by the fields available to a particular user.


Search interface

The global search interface contains the following parts:

  1. Search bar.
  2. Right-side navigation bar.
  3. Main area with search results displayed.

Navigation bar

The Navigation bar displays the list of search groups as menu items with numbers of serach results. You can expand these groups to preview the tables found for the search query.

Search results

The result area displays table records with indexed columns matching the query conditions.

If a record contains few indexed columns of the values matching the query conditions the search result will be displayed as single record.


Search bar

The search bar contains an input text field with the magnifier iconimage2019-9-3_16-56-26.png. For self-service portals, the search bar location is determined by the Search widget layout. Within the agent SimpleOne system, search bar is usually available at the top of any page.


  1. Enter the query text in the search bar. Use additional operators to make an extended query statement.

  2. Click the magnifier iconimage2019-9-3_16-56-26.png or press Enter, to see the search results.

    A check of search request conditions is performed for all indexed table columns. 


Operators

SimpleOne search operators are helpful for building clear and exact query statements according to user needs.

Configure your queries with one and more operators below.

Operator

Description

A * B

The asterisk operator matches any character or even any amount of characters. Therefore, it may return words or whole phrases.

A ? B

The operator matches any single character. 

This is useful in need to limit the amount of characters you search, ex., the statement ??? returns any 3 characters.

A AND B

This operator returns results related to both A and B.

It is very useful to apply this operator when making a query with other operators, otherwise, SimpleOne uses AND for regular searches as default.

A OR BThe operator returns results related to A, or B, or both.
A NOT B

This operator returns results matching the A condition excluding table records with indexed columns matching the B condition.

The operator (!) can also be used in place of "NOT".